Delivery & Returns
land&water processes and packages orders seven days a week although delivery times are based on working days i.e. Monday-Friday (excluding bank holidays).
Standard UK delivery (est. 2-4 working days): all orders below £50 are subject to a £3.98 delivery charge. There is no charge for orders above £50.
First class UK delivery (est. 1-2 working days): all orders are subject to a £5 delivery charge.
24 hour UK delivery (est. 24 hours): all orders are subject to a £7 delivery charge. Please note the availability of this option is determined by weight.
Orders placed after 2pm or during the weekend and UK bank holidays will be dispatched the next working day.
Recommended last order dates for Christmas delivery
Monday 18th December - Standard UK delivery
Wednesday 20th December - First class UK delivery
Thursday 21st December - 24hr UK delivery
Orders placed before 12pm will be dispatched on the same working day, excluding weekends and Bank Holidays.
Delivery outside the UK Mainland and International Delivery: please email us for delivery rates email@example.com
Disclaimer: We cannot take responsibility for delays in delivery outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.
We hope that you are happy with your purchase. If for any reason you would like to return or exchange a product purchased online from the land&water website, please return the product(s) within 14 working days of delivery. Please follow the instructions enclosed with your delivery and post the product(s) to: land&water, The Hangar, Unit 15 Aerohub Business Park, Newquay, Cornwall TR8 4RZ.
We recommend that the product(s) being returned be sent via insured, trackable delivery. You are responsible for the delivery as well as postal charges.
We will reimburse the purchase price of the returned product(s) within 14 working days after the day we receive them back from you.
Alternatively, within 14 working days of delivery, you can take your item together with your original online purchase receipt to land&water’s store at Watergate Bay Hotel for onwards transferral to our land&water team. Please note, products that have been purchased from other online stores or through retail stockists, cannot be refunded at land&water’s store.
All products must be returned unopened and in their original saleable condition to be eligible for exchange or refund.
Please email us with any questions at firstname.lastname@example.org