Delivery & Returns
In light of Covid-19, Royal Mail continues to receive a huge surge in deliveries. Whilst Royal Mail are doing everything possible to deliver your order on time, please be aware there are occasional delays to the Standard UK delivery service.
Please note that delivery times are estimated and are based on working days i.e. Monday-Friday (excluding bank holidays).
Standard UK delivery (estimated 3-5 day service): all orders below £50 are subject to a £4 delivery charge. There is no charge for orders above £50.
First Class UK delivery (estimated 1-2 day service): all orders are subject to a £5 delivery charge.
24 hour UK delivery: all orders are subject to a £7 delivery charge. Please place your order before midday for delivery within 24 hours. Orders placed after midday or during the weekend and UK bank holidays will be dispatched the next working day.
Please email us with any questions at firstname.lastname@example.org’
Disclaimer: We cannot take responsibility for delays in delivery outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.
We hope that you are happy with your purchase. If for any reason you would like to return or exchange a product purchased online from the land&water website, please return the product(s) within 14 working days of delivery. Please follow the instructions enclosed with your delivery and post the product(s) to: land&water, Watergate Bay Hotel, Watergate Bay, Cornwall, TR8 4AA.
We recommend that the product(s) being returned be sent via insured, trackable delivery. You are responsible for the delivery as well as postal charges.
We will reimburse the purchase price of the returned product(s) within 14 working days after the day we receive them back from you.
Alternatively, within 14 working days of delivery, you can take your item together with your original online purchase receipt to land&water’s store at Watergate Bay Hotel for onwards transferral to our land&water team. Please note, products that have been purchased from other online stores or through retail stockists, cannot be refunded at land&water’s store.
All products must be returned unopened and in their original saleable condition to be eligible for exchange or refund.