Delivery & Returns

Delivery

Land&water processes and packages orders seven days a week, although delivery times are based on working days i.e. Monday-Friday (excluding bank holidays). You can check the status of your order via the link provided in your order confirmation email.

Standard UK delivery (3-5 day service): all orders below £50 are subject to a £4 delivery charge. There is no charge for orders above £50. 

48 hour UK delivery: all orders below £90 are subject to a £6 delivery charge. There is no charge for orders above £90. Please place your order before 3pm to guarantee delivery within 48 hours. Orders placed after 3pm or during the weekend and UK bank holidays will be dispatched the next working day. 

Christmas delivery

Last post for Christmas is; (all orders must be placed before 3pm)

Wednesday 18 December - Standard UK delivery.
Friday 20 December - 48 hour UK delivery.

Delivery outside the UK Mainland and International Delivery: please email us for delivery rates hello@land-and-water.co.uk

Disclaimer: We cannot take responsibility for delays in delivery outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.

 

Returns

We hope that you are happy with your purchase. If for any reason you would like to return or exchange a product purchased online from the land&water website, please return the product(s) within 14 working days of delivery. Please follow the instructions enclosed with your delivery and post the product(s) to: land&water, Watergate Bay Hotel, Watergate Bay, Cornwall, TR8 4AA.

We recommend that the product(s) being returned be sent via insured, trackable delivery. You are responsible for the delivery as well as postal charges.

We will reimburse the purchase price of the returned product(s) within 14 working days after the day we receive them back from you.

Alternatively, within 14 working days of delivery, you can take your item together with your original online purchase receipt to land&water’s store at Watergate Bay Hotel for onwards transferral to our land&water team. Please note, products that have been purchased from other online stores or through retail stockists, cannot be refunded at land&water’s store.

All products must be returned unopened and in their original saleable condition to be eligible for exchange or refund.